Coaching
Your questions.
Sessions, packages, payments and the practical details.
Where do sessions take place?
Reclaim the Core coaching is online. Sessions are held via Zoom.
How long is a session?
Each coaching session is 60 minutes.
When can I book?
Current coaching hours are:
Wednesday: 08:00–11:30
Thursday: 08:00–11:30
Sunday: 09:00–13:30
Times are shown in Denmark time (CET/CEST).
Do I need to book all my package sessions at once?
No. You can book them as you go, as long as you use them within the validity period of your package.
How long is my package valid?
The five-session package is valid for 6 months.
The ten-session package is valid for 12 months.
Can I pay in instalments?
Yes.
The five-session package can be paid in full or in 2 instalments of 2,500 DKK.
The ten-session package can be paid in full, in 2 instalments of 4,750 DKK, or in 4 instalments of 2,375 DKK.
If you would like to use an instalment option, please contact me directly with the email address you would like to use for payment. I will set up the instalment plan and send the payment details to you.
What is the cancellation policy?
You can cancel or reschedule more than 24 hours before your appointment without losing the session.
If you cancel within 24 hours of the appointment, or do not attend, that session is considered used. If you have a package, only that session is affected. Your remaining sessions stay available within the package validity period.
What if I change my mind after purchasing?
Your purchase may be subject to statutory cancellation or withdrawal rights depending on the consumer law applicable to you. Where a statutory right of withdrawal applies — including the 14-day withdrawal right that generally applies to eligible online service purchases by consumers in the EU — those rights will be honoured.
If you request coaching to begin during an applicable withdrawal period, different rules may apply to services that have already been provided.
Once any applicable statutory withdrawal period has expired, coaching sessions and packages are non-refundable for change of mind or a decision not to continue.
To exercise an applicable statutory right of withdrawal, contact me at hello@reclaim-thecore.com with a clear statement that you wish to withdraw from the agreement.
This policy does not limit any mandatory consumer rights you may have under applicable law.
Do I have to start with a package?
No. You can book one Reclaim Session without committing to ongoing coaching.
Can I continue after one session?
Yes. You can book another individual session or choose a package if you want more continuity.
Is coaching connected to the Reclaim the Core books and tools?
It can be, but it does not have to be. You can bring something you have been exploring through a Reclaim the Core book, workbook, practice or toolkit, or you can come with something from your life that you want support with.
Is this therapy?
Reclaim the Core coaching is coaching, not psychotherapy or medical treatment. It can offer space for reflection, practical exploration and support, but it is not a replacement for professional mental-health or medical care when that is what you need.